SHG Model Supplies
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About Us

Our Contact details:

Sales Admin

Susan Grainger

S.H.G. Model Supplies

Pinfold Lane,

Wheaton Aston,

Stafford.

ST19 9PD

United Kingdom.

If you wish to reach us: -

Please email us at: - info@shgmodels.com

You can call or fax us on 01785 840308 (International +44 1785 840308)

You can write to us at the above address,

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog,

As our website is not yet complete, any orders sent by email from our downloaded catalogue should not have Card Numbers included for security reasons.

Please include a daytime telephone number and we will call to ask for your card details and to inform carriage on your order.

Alternativly telephone on 01785 840308 and place your order with one of our staff.

Shipping And Handling Shipping is completed as quickly as possible.

As some items are produced to order there may be one or two days delay in processing an order in this instance

If items are out of stock we will usually notify you of this at the time of your order and inform you of any delay.

Shipping cost is usually charged at around 10% of the order value with a minimum charge of £1.50

This however can vary as items such as heavy Batteries attract a heavier carriage charge.

Any variation in shipping cost will be notified to you when you place your order.

Delivery Schedule

We endeavour to despatch orders for stock items within 48 hours. U.K. 1st class post is normally 2-4 working days delivery, 2nd class post is normally 4-6 working days delivery. Guaranteed 24hour and 48 hour service is available. International orders generally take around 7 days for small packets sent airmail, larger parcels are sent surface mail whi.ch takes around 21-28 days.

Back Orders If your item is not in stock, we will back order for you. You will usually be contacted to notify you af the expected delay and with the option to cancel your order if an extended delivery period is expected.

Back ordered items are not charged to your card until time of despatch, unless by prior arrangement or they are a small part of a large order marked to follow.

Credit Card Security

As our website is not yet complete any orders received by email from our downloaded catalogue should not have Card Numbers included for security reasons.

Please include a daytime telephone number and we will call you to ask for your card details and to inform carriage on your order.

Guarantee

We guarantee your satisfaction.

All products supplied by us are covered by manufacturers warranty, and we will replace any item deemed to be faulty or not to be to the manufacturers original specification.

We also have a policy of ensuring your complete satisfaction, We endeavour to ensure that the items that you order are suitable for the application for which you are purchasing them, to this end, we may contact you to check the application of certain items, However should anything that you purchase not be suitable, we will gladly exchange the it for the correct item, however goods being returned for exchange must be in "as new" condition with the original packaging intact.

Refunds, Any item supplied may be returned for refund within 28 days, so long as the item is unused and in "new" condition in the original packaging.

Reaching Us

If you wish to reach us: -

Please email us at: - info@shgmodels.com

You can call or fax us on 01785 840308 (International +44 1785 840308)

You can write to us at S.H.G Model Supplies, Pinfold Lane, Wheaton Aston, STAFFORD. ST19 9PD. United Kingdom.

Privacy Policy

SHG Model Supplies do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

All products supplied by us are covered by manufacturers warranty and we will replace any item deemed to be faulty or not to be to the manufacturers original specification.

We also have a policy of ensuring your complete satisfaction, We endeavour to ensure that the items that you purchase are suitable for the application for which you are purchasing them, to this end, we may check with you regarding the application of certain items, However should anything that you purchase not be suitable, we will gladly exchange it for the correct item.

Goods being returned for exchange must be in "as new" condition with the original packaging intact.

Refunds, Any item supplied may be returned for refund within 28 days, so long as the item is unused and in "new" condition in the original unopened packaging.

All Images shown are to give the customer a representation of what the product looks like; images are for display purposes only and are not guaranty to be identical to the products supplied. All Specifications, Dimensions and Ratings are given in good faith, and do not constitute any form of contract, please ensure that the items you are purchasing are suitable for the purpose for which you require them, if in doubt please ask.

Remittance Terms Payment for orders can be made with all leading Credit and Debit Cards

we also accept Cheque payment and payment by Postall Order.

Please do not send Cash through the postall service for payment.